Allegheny County Council

Council Member Botta pitches Allegheny One, a single online home for public services.

Written by Amy Whipple

Council Member Jordan Botta of Friendship has asked for a study to see if the county can create a one-stop website for all of the county’s resources and services.

Currently, departments and agencies have an array of websites, platforms and administrative systems. This means separate logins for resident services ranging from tax payments to pool passes to public records requests.

Council’s IT and process improvement committee voted during its July 9 meeting to move forward with a non-binding resolution that calls for a feasibility study on a centralized digital system for county services (dubbed Allegheny One).

The committee’s resolution points to the success of Allegheny Connect, the one-stop platform operated by the Department of Human Services (DHS) that connects residents with local resources such as family centers and disability services.

“I think that this can show Allegheny County as a very advanced and forward-thinking county, not only in the commonwealth but in the rest of the country,” said Botta.

The committee also requested information on incorporating artificial intelligence and encouraged exploring voluntary partnerships with municipalities and school districts.

If the resolution is passed by council during its July 14 meeting, the Department of Information Technology, DHS and the Department of Administrative Services would have 180 days to produce a report.

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